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Client Success Manager

Remote, U.S. | Full-time | $50,000 - $70,000/yearly

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Job Description

The Client Success Manager (CSM) role at DD is a mid-level position that involves managing multiple client accounts and executing marketing campaigns throughout the year for each. Each marketing campaign involves the creation and coordination of multiple deliverables in order to execute various inbound marketing tactics successfully. CSMs at DD will be directly involved with premium content creation, blogging, landing pages, social media promotions, digital ads, videos, emails, SEO, and content pathways — all using state-of-the-art marketing automation software platforms (predominantly HubSpot). This is a highly collaborative, team-player role that involves attention to detail to track dozens of marketing metrics to improve the effectiveness of our inbound marketing campaigns using data. Beyond HubSpot and marketing knowledge, our Client Success Managers are expected to manage 2-5 ongoing client account relationships as part of our Client Success Team within DD. Their role is to be the lead project manager, part strategist/creative thinker, part content editor, and part technology innovator. This is a full-time role that is a gateway to more advanced roles and professional development pathways within the company.

Job Duties

Content Creation & Implementation

● Create various types of content for marketing campaigns for multiple client accounts

● Review and edit content: blogs and eBooks

● Review, edit, and/or manage long-form content (eBooks, reports, infographics, pillar pages, etc.)

● Create landing pages, forms, and social media content using marketing software tools (HubSpot)

● Manage organic and paid social media promotions on various social networks

● Draft, test and transmit various types of emails

● Help maintain content calendar and deadlines

● Proofread print and digital content for grammar and typographical errors

Project & Client Management

● Manage all assets involved in marketing campaigns from concept to publishing

● Be the primary point of contact for clients in the weekly/daily management of deliverables

● Coordinate deadlines within DD special teams for various content pieces and campaigns

● Communicate with senior DD team members about the status of content, project deadlines, and client health

Inbound Marketing Analysis & Support

● Direct report to Director of Client Success on all client relationships, campaigns, and marketing performance

● Research information or solutions to specific projects, campaigns, or client needs

● Create/edit monthly and quarterly reports using marketing software tools ● Brainstorm, outline, and present strategies for improved marketing tactics based on data and performance of campaigns

Ideal Skills, Qualities and Values

  • Ability to manage multiple client relationships and provide quick, reliable customer service
  • Excellent teamwork capability with the ability to switch between multiple campaigns/projects daily ❏ Excellent writing and communication skills
  • Propensity for technology, creative thinking, and inbound marketing theory
  • Basic understanding of website design, digital media, and content marketing
  • Ability to operate and navigate marketing automation and CRM software tools (especially HubSpot)
  • Proficiency with Microsoft Office (Outlook, Excel, Word, Powerpoint), Google Docs (docs, sheets, presentations), and Slack
  • Care about the causes/business goals of our clients
  • Enjoy problem solving
  • Strong organization skills and attention to detail
  • Desire to grow in learning and professional development

Advancement Opportunities

Senior Client Success Manager, Account Strategist, Senior Account Strategist, Content Manager, Content Strategist, Senior Content Strategist

Job Benefits

Full-time salaried position, nationwide healthcare with fully paid deductible, paid maternity/paternity leave, 401k plan with 4% company match

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